1. How do I reserve an RV rental?
Reservations can be requested by phone or through our online reservation form. Once we receive your requested travel dates, we’ll confirm availability, answer any questions, and finalize your reservation. We recommend booking as early as possible during peak river and holiday weekends to secure your preferred RV.
2. What information is required to confirm my reservation?
To complete your reservation, we’ll need your travel dates, contact information, campsite location, RV selection, and payment information. Providing accurate details helps us ensure your trailer is delivered and set up correctly before your arrival.
3. Is a damage deposit required?
River RV Rentals requires a damage deposit that is only charged if damage occurs during your rental, including damage to the RV or awning. Our team thoroughly inspects each trailer before delivery and again after pickup to ensure everything remains in excellent condition.
4. What is your cancellation policy?
Reservations canceled within seven days of the scheduled check-in date are subject to a cancellation fee. Holiday reservations have a longer cancellation window, and cancellations made within 48 hours of arrival are generally non-refundable. We encourage customers to contact us as soon as possible if their plans change.
5. What time will my RV be delivered?
Delivery times are coordinated before your arrival date. Our team schedules deliveries based on campground access and reservation timing, with the goal of having your RV completely set up before your check-in whenever possible.
6. What happens if my campground reservation changes?
If your campground changes locations or dates, please notify River RV Rentals as soon as possible. We’ll work with you to accommodate the changes whenever availability allows, although delivery fees or rental rates may be adjusted depending on the new location or schedule.
7. Are there additional delivery fees?
Delivery and pickup are included within River RV Rentals’ standard service area. Locations outside the normal delivery zone may require an additional delivery fee based on distance.
8. Who is responsible for campground reservations?
Customers are responsible for reserving their own campsite before booking an RV. Once your campsite is confirmed, simply provide the location and reservation details so our team can coordinate delivery and setup.
9. Can I extend my rental after it begins?
Rental extensions may be available if your RV has not already been reserved for another customer. Contact River RV Rentals as early as possible if you’d like to extend your stay, and we’ll do our best to accommodate your request.
10. Are pets allowed in every RV?
Dogs may be permitted with prior approval and an applicable pet fee. To help keep every RV clean and comfortable for future guests, pets must be disclosed before your reservation is confirmed.
11. Is smoking permitted inside the RV?
No. Smoking is not permitted inside any River RV Rentals trailer. This policy helps maintain a clean, fresh environment for every guest and protects the condition of the RV fleet.
12. What should I do if I have a problem during my stay?
If you experience an issue during your rental, contact River RV Rentals right away. Our team is available to answer questions, troubleshoot common concerns, and help resolve problems so you can enjoy the rest of your trip with minimal interruption.